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What to do if you are involved in an accident:
Stop. Stay calm. Do not leave the scene.
Call law enforcement authorities immediately.
Do not discuss the accident with anyone except the police
or your insurance company. Do not pay the other party.
Secure the names and addresses of involved parties and
Have your vehicle towed to Caruso's Auto-Motive if not
drivable. If your vehicle is drivable, see us as soon as possible.
Notify your insurance company of the accident and that we
are doing your repairs
Facts you should know:
You are not required to get more than one estimate.
You may have the shop of your choice make the repairs. You
are not required to use a shop selected by a claims adjuster. However, you
are required by your policy to allow your insurance company a reasonable
amount of time to inspect the damages prior to repairing them.
Only you, the vehicle owner, can authorize repairs on your
Repair estimates will vary. A lower estimate may not
include necessary things. It's your vehicle, make sure it's repaired to
Your insurance company wants your vehicle properly
repaired and you to be completely satisfied with their claims service. You
have specific rights and obligations. Review your policy. Understand your
The vehicle is being repaired for you the owner. You will
be required to pay for the repairs upon completion. To avoid delays, it
will be up to you to secure payment from your insurance company, along
with any necessary endorsements from lien holders.
Our shop stands ready to assist you in any of these
matters. We will work closely with you to minimize your inconvenience and
maximize your satisfaction. This is our pledge to you.
How to protect your vehicle finish:
Avoid car washes that use rotating brushes and harsh
cleaners. Use soft cloths when washing your vehicle.
Avoid waxing for three months. It is recommended that you
wax at least twice a year.
Wash off any gas, oil, or fluid spills of any kind
immediately with soap and water. Do not just wipe off.
Always wash off any bird droppings, tree sap, or other
signs of contamination immediately. "This is very important."
Pleasing the discriminating car owner
SPECIALIZING IN &
CERTIFIED BY MERCEDES BENZ
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